Return & Refund

Returns, Refunds & Cancellations

About Our Returns Policy

GStorm offer return for items within 7 days of receipt of shipment.

Items shipped from GStorm can be returned within 7 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

All returns must be initiated before the end of 7 days of delivery.

All returned items must be in their original packing, not open and with all accessories.

We will initiate the Collection for return request to our courier company; the returned items should be available at the specified location for collection.

GStorm will initiate a maximum of two attempts of collection on two different dates; if the items are not ready for collection; the return request will unfortunately be cancelled.

Electronics and Mobiles

The product must be returned with the original packaging, sealed, and unopened. If the product has been used, or the product's original box was opened, or the original seal was removed, we will decline the refund and return the product back to you.

About Return Shipping

Return shipping is easy and flexible. You can return your package by setting up a return request from your order history under your account.

Return Shipping Cost

If you return an item and the reason for return is not a result of a GStorm error, the cost of return shipping will be deducted from your refund unless your item qualifies for a free return.

If return is a result of GStorm error, we will take responsibility for the return shipping.

About Refunds

Your refund and how your refund is issued may differ based on the condition of the item and how the item was purchased (payment mode).

You can check the payment method that was refunded and the status of your refund in Your Orders.

If your refund is not showing as refunded in Your Account, and the processing time for your payment method has passed, Contact us for further assistance.

If your refund does show as refunded in Your Account, and the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information.

Note: After the courier has received your item, it can take up to 4 working days for us to receive and process your return.

How Refunds Are Issued

When returning an item you can choose your preferred refund method in your Orders.

After the courier has received your item, it can take up to 4 working days for us to receive and process your return. Once the return is processed it may take additional few days for the refund to show up depending on the payment method you choose.

To see how long it takes for you to receive your refund, please see the table below.

About Replacements

You can replace an eligible item through orders history.

Did you receive a damaged, defective, or wrong item and want to replace it with the same item? Is your order missing an item or part and you want a refund or replacement? Go to your orders history.

The item being replaced must meet the following criteria:

·      Replacement option is not always availed

·      Shipped to a delivery within United Arab Emirates

·      Not an Add-On item

·      Wasn't purchased with a promotion (except for free shipping promotions).

Note: In most cases, you are required to return the original item received for a Replacement. You'll need to return the original item within the stated return window to avoid being charged for both the original and replaced items.

Cancellation Policy

ITEMS ORDERED AND PAID FOR CAN NOT BE CANCELLED. GREEN STORM GENERAL TRADING LLC HAS NO CANCELLATION POLICY.